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PRIVACY POLICY

Who we are

We are Essex Dog Training and our website address is: https://www.essexdogtraining.co.uk.

What personal data we collect and why we collect it

Newsletter Subscriptions

If you submit your name and email address in one of our newsletter subscription forms, your details are added to our mailing list held in MailChimp and you will initially receive a welcome email. We will occasionally send out newsletters or emails of interest to all our subscribers. If you want to remove yourself from our list at any time, you can click the ‘Unsubscribe’ link at the bottom of all our emails.

Account Registrations

When you register for a free account with us, we ask you to enter certain personal information, including your Name, Address, Phone number and Email address. This information is stored securely in our website database and is required so that you can log in, enquire about or purchase goods and services in our website. You will also be asked to confirm you have ready this privacy policy as part of your account registration.

When you register, we also display a checkbox asking if you wish to be subscribed to our newsletter. If you tick this, your details are added securely to our MailChimp mailing list, assuming you have not already subscribed. If you had previously unsubscribed from our list, you will be re-subscribed.

The information you enter when you register allows us to automate certain processes in the website to make things easier for you and us. This information is required if you make any purchases (Courses, Memberships etc.) on our website as certain information, such as your name and billing address, is required to be passed onto PayPal, the payment provider we use for all purchases. Registered users on our website can also enquire about our services using forms. When these enquiries are submitted, they pass on your registered contact information (Email address and phone number) to us , allowing us to contact you back directly to discuss your enquiry.

Purchases & Memberships

When you go through the checkout process on our website and complete a purchase, you will be asked to register an account if you do not already have one and your information will be handled as per the Account Registration section above. You will also be asked if you wish to Subscribe to our newsletter and if you choose yes, your information will be handled as per the Newsletter Subscriptions section above.

After making a purchase, the details are stored securely in our website database. We never store or have access to your payment details. All payments are securely handled by PayPal, the payment provider we use for all transactions. Basic purchase information is passed onto our MailChimp email marketing system, allowing us to send you any required follow up emails related to your purchase. For example, all courses come with a Trainer bolt-on included, so when you purchase a course, we use MailChimp automation to send you the required follow up email explaining how the Trainer bolt-on works. This purchase data is only used for product-specific emails and is an essential part of the service we provide, allowing us to send you the information you need immediately after making a purchase.

Comments & Reviews

When you leave a comment or review on our website we collect the data shown in the comments form, and also the IP address you are accessing the website from and details of the website browser you are using to help prevent spam comments and reviews. This information is not used for any other purpose than spam prevention.

Media

If you upload images to the website, for example your profile picture, we strongly recommend you avoid uploading images with any embedded location data (EXIF GPS). Visitors to our website may see your images and be able to download and extract this location data and potentially identify your location, or the location your image was taken or created.

Contact & Enquiry forms

The standard contact forms on our Contact page email details of your request directly to us, without storing the information. The training enquiry popup forms that are used on some of our website pages send us your enquiry details by email and retain the request information securely in our database. This is necessary so we can access the details of your enquiry if anything goes wrong with the email system. It also allows us to perform limited analysis of the requests we receive to improve services for our customers. For example, we may use this information to identify the least & most popular services we offer, to help us fine-tune these over time to ensure the services we offer are what our customers want.

Cookies

When you first visit our website, a cookie notice will be shown at the bottom of the screen. You can click the settings link to view more details. We only currently use what are termed ‘strictly necessary cookies’, which are those required in order to store certain choices or preferences you have made, without any personally identifiable information. For example, when you click OK to accept the cookie notice, your response is itself stored in a cookie so that we know not to show you the notice again when you visit.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year unless you clear your browser cache.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in as a registered user, we will also set up several cookies to save your login information, any choices you may have made that affect what you can see on your screen and to remember details of any items you have in your shopping basket. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me” when logging in, your login cookies will persist for two weeks so when you return to our website during this time, you will not need to log in again. If you properly log out of your account, these login cookies will be removed. We strongly suggest you always log out of our website to prevent unwanted access to any personal information you may have stored and also to prevent other users accessing your purchases.

Embedded content from other websites

Pages and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the website the content originates from.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. We have no control over this, but do attempt to minimise any third-party embedded content wherever possible. The main source of embedded content in our website at the time of writing this policy is video content for our online training courses, which is streamed directly from our Vimeo account. This content is protected and not available publicly, and also locked to our website so cannot be accessed from any other source. Basic statistics about the number of times the videos have been viewed are collected, but no additional personal information is stored.

Analytics

Our website is integrated with Google Analytics to help us identify popular pages, content and certain information about the people visiting our website, such as their geographical location, browser choice and the time spent on the site and individual pages. No personally identifiable data is recorded.

Who we share your data with

We do not share any of your data with any third-parties outside of our business. We will pass the information onto the government, if requested, for test and trace against COVID-19.

How long we retain your data

If you leave a comment, the comment and any associated metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information, but cannot see the personal information of any other registered users, apart limited information that might be visible through our user forums, such as their user names and profile pictures, if uploaded. Our Website administrators have access to all user information stored and can also edit that information.

Details of any purchases or enquiries you make are also retained indefinitely.

What rights you have over your data

If you have a registered account on our website and have interacted with the website in any way (For example left any comments, reviews, purchased products or submitted enquiries to us), we will have some data stored in relation to you and your account. You can request to receive details of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any or all personal data we hold about you at any time. This does not include any data we may be obliged to keep for administrative, legal, or security purposes. Removal of all your personal data would result in the complete removal of your account and loss of access to any online services or courses you have purchased.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Postcodes entered on the registration and checkout pages may be sent to https://getaddress.io if an address lookup is requested. This does not include any personally identifiable information. Details of registered users, subscribers and purchases are sent to MailChimp, our email marketing system, as detailed in the sections above.

How we protect your data

Our website is secured with an SSL certificate, encrypting all traffic between our website and visitors so any information the enter cannot be intercepted or identified in any way. We also use Wordfence, a market-leading antivirus, firewall and malware scanning security plugin to protect our website from malicious attack. Our website hosting and CDN (Content delivery network) also include additional security measures to prevent common website attack methods, such as DDoS (Direct Denial of Service).

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Essex Dog Training

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